Effective Date: May 1, 2025
Last Updated: May 15, 2025

At Support First Financial Relief ("we," "us," or "our"), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or use our services.

Please click here to review our https://supportfirstfinancialrelief.com/privacy-policy Welcome and thank you for your interest in Support First Financial Relief, LLC ("Site"). The Site is the property of Support First Financial Relief, LLC ("we," "us" or "our"). This (Support First Financial Relief LLC) Privacy Policy applies to this Site and any other site and mobile apps owned and operated by Support First Financial Relief, LLC and its affiliates that provide a link to this Privacy Policy (collectively “Support First Financial Relief”, “we”, “our” or “us”).This Privacy Policy is provided to communicate how we and our affiliates collect, protect, use, share and retain your personal information when visiting our Site.Please note that this Privacy Policy applies only to our information-gathering, use, and dissemination practices in connection with our Site. This Privacy Policy does not apply to any of our information practices conducted separately by Support First Financial Relief outside of our Site. To the extent that we provide you with notice through our Site or otherwise, of different or additional privacy policies or practices (e.g., at the point of collection), those additional privacy policies shall govern such data collection and use.Please read this Policy before using our Site as continued navigation constitutes your agreement to the term of this policy.

Changes to this Privacy Policy

Support First Financial Relief reserves the right to update this privacy policy at any time. When we make changes, we will revise the date at the top of this page. Changes will be effective when posted unless otherwise indicated. We encourage you to check this page periodically to stay informed about how we help provide the information we collect.

Personal Information We Collect

For the purposes of this Privacy Policy, "personal information" shall mean individually identifiable information from or about an individual.We collect personal information from you when you visit, interact or register on our website and apps, respond to an advertisement on third party websites or call us. We may collect the following information:

• Information you provide: email address, full name, telephone number, date of birth, address, employment, salary, etc.

• Information from third parties: credit reporting data (accounts, pay history, balances), lead generation data.

• Participation in contests or surveys: We collection personal information such as name, address, email address and phone number when you participate in contests or fill out surveys sponsored by us or our affiliates. Survey information collected may include characteristics, preferences, behaviors, attitudes, ability, intelligence predispositions, etc. We collect this information in order to improve our services, products and to improve our members’ experience with us.

• Information from cookies or other tracking technologies:

  • Cookies are small blocks of data created by a web server while a user is browsing a website. This data is stored on your hard drive containing non-personally identifiable information about you. This data functions as your computer’s identification and enables us to improve your experience by maintaining your authenticated session and preferences. We and our third party vendors use “cookies” and similar tools to track your use of the Website when you use our services. Our systems automatically log information about your computer, tablet or phone.

  • You may choose to set your web browser to notify you when you receive a cookie or refuse cookies altogether. If you do so, some parts of the Site may not function as intended. For more detailed information about how to disable or administer your cookie settings in your web browser, please refer to the applicable page for the browser you are using:

    • Safari: http://help.apple.com/safari/mac/8.0/#/sfri11471

    • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

    • Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

    • Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-dat a-firefox

  • We reserve the right to transfer and/or sell aggregate or group data about Users of the Site Offerings for lawful purposes. Aggregate or group data is data that describes the demographics, usage and other characteristics of Site Offerings Users as a group, without disclosing personally identifiable information.

  • Internet, device or other activity

    • We may collect certain non-personally identifiable information about you and your desktop computer, tablet or mobile device when you visit the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use, your IP address, the type of operating system that you use and the domain name of your Internet service provider. We use the non-personally identifiable information that we collect to improve the design and content of the Site and to enable us to personalize your experience. We also may use this information in the aggregate to analyze usage of the Site.

Use of Your Personal Information

Information we gather from you or third parties is used to:

• Inform you about products or services we think you will be interested in

• Facilitate the use of our Site

• Improve our Site, product offerings or services

• Consider you for the products/services we offer

• Verify your eligibility, identity

• Contact you regarding your inquiry, account or employment opportunities

• Process payments on your behalf

• Create and maintain login information for our Site

• Monitor, conduct, improve analytics on our products, services and offerings

• Internal administrative, security, relationship management

• Send push notifications

• Detect and protect against security incidents, malicious, deceptive, fraudulent or illegal activity

Sharing your Personal Information

Support First Financial Relief may share your personal information with its own affiliates and nonaffiliated third parties as provided below. However, SMS opt-in data and consent will not be shared between Support First Financial Relief affiliates nor with any nonaffiliated third parties.Support First Financial Relief shares your personal information with its own affiliates to consider you, or market to you, their products and services.Support First Financial Relief may provide your information to nonaffiliated third-party service providers who perform certain functions on our behalf. When we share your information with service providers, we require the security and confidentiality of your information as well as limiting their use of the information to reasonably carry out their work with us, including to comply with applicable state and federal laws.Support First Financial Relief may share your personal information with the following nonaffiliated third parties:

• Financial services companies for marketing purposes as permitted by law. As noted above, however, SMS opt-in data and consent will not be shared.

• Auditors, examiners, law enforcement

• Credit reporting agencies

Protecting your Personal Information

Support First Financial Relief takes the privacy and security of our visitors’ and members’ personal information seriously. We maintain industry standard technical and physical safeguards designed to safeguard your information. When you make personal information available to us, we protect it both while transmitting from your browser to our servers and while stored on our systems through encryption standards with advanced TLS (Transport Layer Security). Facilities where our systems are located can only be accessed by authorized individuals.Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the internet or wireless networks can be guaranteed to be 100% secure. As such, we cannot warrant that your personal information will be absolutely secure.You can also take precautions to keep your information safe. Following are some methods that can help:

• Be cautions when using public networks or computers. Make sure to completely log out of accounts and clear caches after use.

• Choose complex passwords

• Don’t use things related to birthday, address, phone or any PIN

• Use different passwords for each website

SMS Privacy Policy

Support first Financial relief Services respects your privacy. No mobile information will be sold or shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.

When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.

Third-Party Websites

This Site may contain links to third-party owned and/or operated websites including, without limitation, websites owned and/or operated by Support First Financial Relief service providers and/or marketing partners. We are not responsible for the privacy practices or the content of those websites/companies. These third-party websites and entities have separate privacy and data collection practices and Support First Financial Relief has no responsibility or liability relating to them.

THIRD-PARTY Information sharing

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Social Security Protection Policy Statement

It is our policy to protect the confidentiality of Social Security numbers (SSNs) from misuse and improper disclosure by maintaining and enforcing physical, electronic, and procedural safeguards. We prohibit unlawful disclosure of SSNs, and limit access to SSNs to our personnel who need access to SSNs in order to perform their job functions. We do not disclose SSNs to third parties except where required or permitted by law.

Minors

Support First Financial Relief site is not directed or intended for individuals under 18 and does not knowingly solicit or collect information from visitors under 18. Visitors under 18 should not provide any personal identifiable information of any kind on our Site. If we learn or are notified that we have collected any information on someone under 18, we will promptly remove the data from our system.

Your California Privacy Rights

If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA”). Please refer to our Notice to California Residents for information about your rights under the CCPA.

Residents of California may also, under §1798.83, known as the “Shine The Light” law, request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request clearly in writing to us using the contact information provided below.

Notice to California Residents

This section applies solely to California residents and supplements, and in no way limits, the Privacy Policy set forth above.

These Provisions are intended to be in compliance with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in these Provisions. This notice explains how/what personal information we collect, use and share of the personal information collected and the rights and choices for California Residents with respect to our handling of their personal information.

This notice does not include personal information in relation to:

• Publicly available information from government records.

• De-identified or aggregated User information.

• Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.

• Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA), the California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

Visiting our Website from Outside the United States

The Support First Financial Relief site is intended to provide products and services inside the U.S and is governed by the laws of the U.S. If you are visiting the Site from outside the U.S., your communication with us may result in the transfer of your to leave your country. By visiting the Site and/or otherwise communicating electronically with us, you consent to such transfers, even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections of U.S. Law, this Policy and our Consumer Privacy Notice.

Changing or Updating your Information

Support First Financial Relief relies on you to update and correct your personal information. If you find that our information about you is incorrect or incomplete and our Site does not permit you to update or correct certain information, contact us:

Phone: (888) 576-7009 .

Email: support@supportfirstfinancialrelief.com

Opt Out/Unsubscribe:

You may opt out of some promotional or information sharing options the following ways:

Promotional emails:

To opt-out of receiving e-mails from us, you can:

a) click on “unsubscribe” in the footer of any e-mail message, or

b) Contact us Phone: (888) 576-7009. Email: support@supportfirstfinancialrelief.com

Information Sharing:

To opt out of information sharing, you can:

b) call us at (888) 576-7009. We may or may not be able to honor your request if you have an account with us.

Text message/Push Notifications:

To opt out of text/push notifications, by replying “STOP” to the notification. Or you can call/email us as noted above.

If you have any questions or concerns about this Privacy Policy, please contact us at:
support@supportfirstfinancialrelief.com